BMC solutions power 92 of the Forbes Global 100 companies
Case Studies/Success Stories

Telecommunications and Media

Telefónica Global Technology’s digital transformation increases efficiency while slashing costs
Healthcare

Boston Scientific
Healthy IT infrastructure ensures timely delivery of medical devices to doctors and patients worldwide
Transportation

Transport for London
Transport for London enables better service for London Underground customers with mobile workforce solutions
Information Technology

Ingram Micro
$46.5B technology products distributor automates 900K batch transactions with Control-M
Information Technology

SAP
Software giant powers R&D innovation with fast, cloud-based IT infrastructure
Healthcare

Quirónsalud
Quirónsalud doubles customer satisfaction with BMC Helix ITSM
Telecommunications and Media

CPT
Wireless communications giant in Canada could save over $1MM annually with MainView
Information Technology

Macquarie Cloud Services
Macquarie Cloud Services doubles profits and secures market leadership with BMC solutions
Insurance

HCF
HCF eliminates application downtime and ensures 24x7 availability with Next Generation Technology (NGT)
Telecommunications and Media

Telefonica Colombia
Telefónica Colombia delivers world-class service and reduces IT infrastructure costs
Education

Ministerio da Educacao
Brazil’s Ministry of Education ensures access to resources with integrated monitoring and service management
Information Technology

Totalsec
Totalsec strengthens cyber security for 150+ enterprises, government agencies, and nonprofits around the world
Retail

Colruyt Group
Belgian-based retailer controls mainframe costs with advanced subsystem optimization
Insurance

Bitmarck
Germany’s BITMARCK Group maintains SLA compliance with immediate IBM® IMS™ database recovery
Insurance

Helsana
Swiss insurer accelerates IT service request and approval processes with automation
Information Technology

Amadeus
Amadeus delivers innovative global travel services with powerful digital business automation
Healthcare

U.S. Oncology Network
The U.S. Oncology Network seamlessly delivers life-saving care with comprehensive service management
Finance

Bank Central Asia
Bank Central Asia achieves near-zero downtime of critical IMS databases to give its customers enhanced online banking services
Insurance

Kemper
Mainframe MLC cost management strategy helps insurance leader cut mainframe costs
Finance

Valitor
International payment solutions company reduces Db2 reorg application run times and database storage requirements
Manufacturing

Haier
World’s leading appliance manufacturer partners with BMC to support its 80,000+ employees
Information Technology

Park Place Technologies
Park Place Technologies leverages AIOps to proactively identify hardware faults and maximize client uptime
Healthcare

Visiting Nurse Service of New York
Visiting Nurse Service of New York transforms its IBM® Db2® environment for fast, reliable access to unstructured patient data
Transportation

Railinc
Railinc leverages big data and automation to help keep 1.6MM railcars rolling across 140K miles of track
Finance

Itau Unibanco
Itaú Unibanco transforms banking with new digital services enabled by BMC
Telecommunications and Media

Wi2
Japanese wireless provider cuts service delivery time and costs with automated, cloud-based infrastructure management
Finance

OCASO
Spanish insurer seamlessly transitions to the cloud to deliver enhanced IT service for 12, 000 + users
Finance

MPS
Leading Italian bank MPS boosts IT resource utilization, cuts costs, and reduces business risk with capacity optimization
Telecommunications and Media

Telekom Austria Group
Telekom Austria Group empowers its $4B business with cloud-enabled digital service management
Information Technology

Wipro
Global IT leader automates service management for a major bank, reducing time spent per event by 83%
Retail

Coop
Swiss retailer seamlessly supports 1, 400 + locations with digital business automation
Information Technology

Buchanan Technologies
Leading IT service provider manages 250 % more users while maintaining exceptional service delivery
Manufacturing

Barry Callebaut
$6.8 B cocoa manufacturer supports rapid growth with cloud - based IT service management
Finance

First Citizens Bank
Control-M automation enables digital banking for large wealth management firm
Government

MeteoSwiss
Switzerland’s Federal Office of Meteorology and Climatology boosts employee productivity with self-service help desk
Finance

Raymond James
Raymond James Financial manages $500B in customer assets with optimized workload automation
Telecommunications and Media

Windstream
$6B communications service provider automates comprehensive daily scanning of its IT server assets
Education

Gauteng Dept. of Education
South Africa’ s Gauteng Department of Education transforms ICT to support digital learning for 2 MM students
Information Technology

Ensono
Infrastructure management provider keeps customers satisfied and productive with holistic, automated monitoring
Education

Anne Arundel County Public Schools (AACPS)
School system enhances digital learning for 80,000 students with optimized incident management
Telecommunications and Media

Vodafone
Vodafone, the world’s second largest mobile carrier, delivers best-in-class self-service IT to 150,000 employees worldwide with BMC MyIT.
Military and Defense

Lockheed Martin
Maximum systems availability helps build a complete F-35 fighter jet daily
Finance

Société Générale
Global bank boosts service performance and cuts outsourcing with TrueSight
Finance

Transamerica Life Insurance Company
Strategic automation streamlines IT compliance and service delivery
Utilities, Oil, Gas and Energy

Eaton
Optimal automation and ITSM power energy management business
Information Technology

Fujitsu FSAS
Fujitsu FSAS streamlines cloud-based IT services with BMC server automation
Retail

Dillard’s
Fast transaction processing keeps retail customers in 330+ locations satisfied
Finance

Banque Société Générale Vostok
Russian bank delivers failure-proof banking services for 260K+ customers
Government

Leeds City Council (UK)
ITSM in the cloud efficiently serves city council’s growing constituency
Healthcare

Florida Hospital
Hospital handles a million patients with always-on IBM® Db2® environment
Transportation

ATPCO
ATPCO manages fares for 460 airlines with optimized IBM® Db2® databases
Insurance

HUK-COBURG (Germany)
Automation helps insurer launch new services to 10MM customers
Retail

Delhaize Group
Retailer generates $28.8B per year with reliable, just-in-time performance
Healthcare

Blue Cross and Blue Shield of Florida
Workload automation helps healthcare provider cut batch failure rate by 50%
Telecommunications and Media

Spark Ventures
Spark Ventures delivers fast VOD and WiFi to bandwidth-hungry users
Education

Wageningen University and Research Centre
Acclaimed institute optimizes vast and complex IT infrastructure
Retail

Mercator
International retailer gains efficiency and revenue with best-in-class ITSM
Finance

CMC Markets
Advanced automation keeps trading platform stable, agile, and efficient
Finance

Maitland Group
Maitland reduces batch incident rates by 80% for its fund services
Utilities, Oil, Gas and Energy

Buckeye Partners
Petroleum distributor slashes audit prep time by 95% with cloud-based ITSM
Insurance

Mitchell International
Move to the cloud saves 37K hours on 50 million insurance transactions
Information Technology

Central Technology Services
CTS levels the playing field with streamlined service delivery
Insurance

Aviva
Multinational insurer delivers innovation to 31 million customers
Government

Instituto de Informatica
Automation in Portugal’s social security systems improves service for millions
Insurance

China Pacific Insurance Co.
Service incidents and mean-time-to-repair (MTTR) slashed by 50%
Government

State of Michigan
10 million citizens benefit from more secure digital government services
Finance

ME Bank
Accelerated batch processing drives great banking services
Healthcare

Veterans General
Hospital ensures excellent care and efficiency with strategic automation
Retail

Alshaya
Process automation transforms retail experience across 2800+ stores
Information Technology

Harmony Information Systems
Customer-centric data drives optimal home health care for 25K users
Information Technology

Colruyt
Major European retailer accelerates supply chain using Control-M
Information Technology

Five9
Call center software vendor cuts costs and service response times
Government

State of Oregon
BMC services help State of Oregon seamlessly upgrade 2,700 servers
Finance

Sichuan Rural Credit Union
Large credit union revolutionizes its IT service management and reduces service calls by 87%
Information Technology

inContact
Leader in cloud contact center software maintains 99.99% SLA with multi-cloud monitoring
Insurance

UNUM
Multibillion dollar insurance provider cuts batch service requests by over 60%
Government

DICTU
Dutch Ministry of Economic Affairs cuts platform delivery time from 2 weeks to 3 hours
Information Technology

BMC
BMC IT delivers seamless web experience for 6,000+ employees
Manufacturing

Charter Manufacturing
Steel industry leader improves patch deployment success rate 200% with optimal client management
Transportation

Navistar
Leading commercial truck manufacturer harnesses big data to improve efficiency and up time
Finance

Banco BPI
Banco BPI increases transaction speeds by 200 % with efficient mainframe performance
Finance

Network International
Leading Middle East payment solutions provider cuts IT service response time by 80%
Insurance

TIREA
Spanish IT organization deploys SecOps strategy to improve IT efficiency with 100% compliance
Telecommunications and Media

News UK
Publisher optimizes digital service management to keep presses rolling for 11 MM readers
Telecommunications and Media

O2 Telefonica
O2 relies on Remedy to deliver award-winning service to 25 million mobile customers