Using IT for competitive advantage
Investing in the right software tools and services can be the difference between growing your business and just running it. Technologies that increase efficiency through automation provide payback several times over with lower costs and greater staff productivity that go straight to your bottom line.
We understand you face the same challenges as larger enterprises but with a smaller staff and tighter budget. Our solutions can help you extend your IT resources and free up your staff to focus on growing the business. They’re easy to deploy and easy to manage, with the scalability and configurability you need to keep operating a peak efficiency now and in the future.
Make your service desk fast, predictable, reliable
The demands of day-to-day IT service management can tax smaller IT teams and constrain their ability to focus on strategic initiatives. To remove complexity and realize value fast, BMC offers Remedyforce, a complete IT service management solution built on Salesforce1, the most widely used cloud platform.
By moving to the cloud, insurance company Mitchell International found that its service desk could keep pace with a 10% growth in users and 15% growth in tickets without increasing headcount.
Tackle batch jobs with ease
If you’re struggling to deliver new digital services fast enough, it may be because an outdated scheduling solution is driving up your costs and delaying deployment of new applications. Control-M automates batch services from a single point of control, accelerating delivery of digital services and increasing quality of service.
Deploying Control-M dramatically improved efficiency for Maitland Group, a fund services provider, making it possible for them to reduce overnight batch process management staffing from three staff members to a single operator. What’s more, the company reduced batch incident rates by nearly 80 percent.
Additional service management products designed with you in mind
BMC Digital Workplace delivers one-click self-service to the products and services employees need to do their work.
FootPrints service desk delivers a user-friendly suite of on-premises tools to automate IT services quickly and easily.
BMC Client Management delivers comprehensive endpoint management to help control costs, maintain compliance, and reduce security risks.
What to look for in mid-market IT solutions
- Easy to use
- Low to no maintenance
- Out-of-the-box integrations
- Scalable as the company grows
- Configurable as requirements change
- Quick time to value with clear return on investment