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BMC Service Management combines modern, mobile service desk solutions, service-aware data center discovery, and IT operations automation with out-of-the-box ITIL® for a superior IT experience. Delivered from the BMC cloud or your own data center.

Manage the speed and complexity of digital business with a new approach to service management

  • User self-service: Decrease service resolution time and reduce the volume of incidents and direct contacts with BMC Digital Workplace (formerly MyIT), Knowledge, and Chat
  • Automation: Automate common activities and collate compliance against regulatory controls, mediation, and reporting
  • Security remediation: Assess vulnerability risk, impact, and remediation automatically to comply with regulatory and corporate policies
  • Smart reporting: Create a smarter service desk by enabling service desk managers to create and publish their own reports
  • Dynamic IT asset management: Identify forgotten assets that are potential entry points for security breaches
  • Browse Service Management solutions ›
75% increase in productivity via a mobile service desk 1
67% fewer service desk calls with self-service IT 2
43% company growth by advancing digital initiatives 3

BMC Customer Results     3Gartner

3 paths to service management excellence

Modernize your service desk to transform the customer experience

Service Desk Modernization

A modern, mobile-first service desk empowers IT to radically improve service desk efficiency, provide intuitive self-service, consolidate disparate service desks, and deliver IT from the cloud.

  • Transform self-service: Reduce calls to the service desk with easy-to-use self-service apps, powerful knowledge management, based on Knowledge Centered Support (KCS) best practices, and virtual chat.
  • Mobilize the service desk: Leverage out-of-the-box ITIL® best practices anywhere, any time with the full power of the service desk available on smartphones and tablets.
  • Automate tasks: Reduce the effort to capture, assign, and investigate incidents through common data, templates, and automated processes.
Try Remedy Service Management Suite Learn more

Dynamically discover assets and model services

Service Awareness

BMC Discovery for Multi-Cloud creates a dynamic, holistic view of data center and multi-cloud assets, and their relationships, giving you crucial visibility into how the infrastructure supports the business. It provides a trusted foundation for building application maps that enable digital transformation to be more aware, secure, and cost transparent.

  • Start mapping from any piece of information—multi-cloud, software, hardware, network, storage.
  • See assets and dependencies in a single pane of glass, whether on premises or in the public or private cloud.
  • Offer the broadest coverage for data center and multi-cloud assets to ensure discovery of every component in your environment.
  • Empower security operations to perform essential prevention and detection.
Try Discovery for Multi-Cloud (ADDM) Learn more

Automate IT service delivery

Service Operations

Identify servers that could be back door entry points on-premises or in the multi-cloud

  • Detection: Proactive detection of potential service interruption with contextual routing and data to enable faster restoration of service.
  • Prioritization: Service-aware prioritization of events, collection of diagnostic and enrichment data and lifecycle management of incidents created from events
  • Resolution: Orchestrate and automate infrastructure changes to allow fast-fixes and rapid deployments.
Try TrueSight Operations Management Learn more

O2 relies on Remedy to deliver award-winning service to 25 million mobile customers

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Talk to a service management expert